3.921 bijbanen op middelbaar, MBO, HBO en WO niveau.



Bijbaan Social Media Engagement Specialist in Amsterdam

13 november 2018
Geplaatst:
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Bijbaan gegevens

Locatie(s): Amsterdam
Soort werk: Callcenter / Customer service
Branche: Communicatie | PR | Voorlichting
Dienstverband: Tijdelijk werk
Vast werk
Bruto uurloon: In overleg
Land: Nederland

Omschrijving bijbaan

 WHAT YOU WILL BE DOING
  • You will monitor all incoming social activity on the social media pages (Facebook, Twitter, Instagram, and YouTube).
  • You will proactively answer questions from current and new customers about the wide and diverse range of products, in both English and Dutch. French is a plus.
  • You will improve the customer experience on all social media channels and review sites and will strive for 100% customer satisfaction.
  • You will continuously be trained and will have access to various databases and product specialists to make sure that you can provide the customers with the right information and advice.
  • You will play an important role in forwarding all customer feedback to further improve the products and customer experience.
  • You’ll be part of our 24/7 Engagement Team, working flexible shifts (including nights, weekends and holidays).

Vereisten

WHO ARE YOU?

No work experience? Not a problem! All we’re looking for is a tech fanatic who knows how to empathize with customers. You’re someone who knows exactly what the customer is looking for and can translate this into creative answers. ‘Out of the box’ describes the way you solve customer queries, answering their questions in Dutch and English. Working in a complex, dynamic organization gives you energy and, you are available to work during the evenings, nights and weekends (24/7). You have a bachelor’s or Master’s degree and the only experience we require is experience with using social media (Twitter, Facebook, Instagram, YouTube). Personal use definitely counts as well.



Minimaal opleidingsniveau: MBO
Studierichting(en): Alle studierichtingen
Minimum leeftijd: 18 jaar
Minimum aantal dagen per week: In overleg
Beschikbaarheid: Door de week ('s avonds / 's nachts)
Door de week (overdag)
Weekend ('s avonds / 's nachts)
Weekend (overdag)
Verplichte dag: Nee
Rijbewijs noodzakelijk: Nee
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